FAQ
Answers to common questions. If you can't find what you need, please contact us.
How do I place an order?
Choose your size or colour on the product page, select Add to Bag, then go to checkout from your bag. Checkout is handled securely by Shopify.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout.
Where do you ship, and how long does delivery take?
Available shipping options, costs and estimated delivery times are shown at checkout. For full details, see our Shipping Policy.
Will I pay import duties or taxes?
Any taxes or duties that apply are shown at checkout where available. See our Shipping Policy for details.
How do I track my order?
When your order ships, you'll receive a shipping confirmation email. Tracking details are included when they're available.
Can I return or exchange an item?
Please see our Returns & Refunds Policy for eligibility and how to start a return.
How do I find my size?
Size and fit details are listed on each product page. If you're unsure, contact us before ordering.
How can I contact ÉLORA?
Send us a message through our contact page.